Returns and Refunds Policy

Return eligibility depends on the item, its condition, purchase channel, fulfillment stage, and the terms accepted when ordering. Contact support promptly before sending or transporting any product back.

Requesting a return

Provide the order reference, reason for the request, product details, and photographs when relevant. Support will explain the applicable window, return location or collection process, and any costs requiring approval.

Product condition

Items may need to be unused, complete, safely packaged, and accompanied by accessories and proof of purchase. Customized, clearance, hygiene-sensitive, assembled, or damaged items may have different eligibility.

Inspection and refund

Returned products may be inspected before approval. An approved refund is normally sent through an available method consistent with the original payment, and financial institutions may require additional processing time.

This page contains demonstration content and does not create binding commercial or legal commitments. Confirm current details with the store before relying on them.